A Social Media Consultant, a PR consultant, two agency specialists and a client walk into a bar…..
Sounds like an 50′s style joke doesn’t it?
At Social Media Club Sydney two a few weeks ago (I know, I am soooo slack! I’ve been meaning to write this post for a while now) the talk was “Do you need an agency to run effective social media campaigns?” and the point that interested me the most was that everyone had a definition for what Social media was but they varied wildly, sometimes based on what that person wanted from it instead of what SM was about intrinsically.
I later asked around the audience, and also got a wild array of possible definitions, some from Social Media users and others from “experts”, many of whom could remember who’s definition on the panel they liked or aligned themselves with but, ultimately, couldn’t remember the actual definition.
I remember the response from a student, uninterested in marketing or advertising, defining Twitter as a “marketing channel”, which really shocked me, although I wasn’t surprised in hindsight, considering the celebrities using it to keep them in the public eye and “sell” themselves.
Thankfully a few cool heads, both on the panel as well as in the audience, continued to press for the simpler and more engaging descriptions, which did not focus on sales, marketing or advertising but the more intrinsic communication, connection, engagement and sharing descriptions I prefer to lean towards.
I guess this is where I put my stake in the sand and tell you my definition. Fair enough! I think Social Media is something that is detached from platform, API, protocol and application, as well as detached from marketing message or advertising reach, although it can perform with those very easily. At heart, SM is a public conversation, generally around a topic, recorded. Ultimately it is about people, conversing and interacting.
Feel free to challenge me on this, and you can do so at the next SMCSYD, How Do You Measure Social Media Engagement, on July 20.