Category Archives: Sydney

Crossing the road

I’ve been watching you.
I mean, I like watching you.
I mean, you’re interesting to watch.

I’m digging myself a hole, aren’t I?

I like to watch people using technology in a public place, to see how considered their planning might have been, just like I like to watch people use websites, to learn how to make websites better.

Since coming to Sydney, I’ve been watching how the crossing signals and crossing buttons are used here, as Sydneysiders are a bit different to Londoners and Canadians with this.

At crossings here, there are assistive technologies with big obvious buttons, audio and sensory feedback (the crossing buttons make noises as well as vibrate in an obvious way) to let pedestrians know what’s happening. What I love is watching people use the big button.

There’s nothing simpler than a one button device is there?

My favourite users are the ones who hit the buttons VERY hard, as if it were their worst enemy, or repeatedly, as if several hits make it react more quickly.

The problem with one button devices is that we think of them like light switches; click should be on, end of story. Even when we know different, because we know the traffic lights will not change at our whim, we still treat it like a light switch.

So even a one button device, controlling something we’ve known well since childhood can throw up some surprises. Think of how many surprises your website can uncover.

Like I said, I’m watching you.

CPOTD (Commuter Pic Of The Day)

subtitled: shitty clouds, that’s why I left London innit?

The difference between helping and hating your customer

One thing I am extremely passionate about, are sites that include a crucial process, like joining membership or soliciting feedback or making a purchase, that think about what I might feel about their process. I can’t stand form fields with conditions (i.e.: username requires special characters) that I’m not told about until the form fails, registrations that have a field that is required, yet is not marked as such, forms that don’t retain your information when they fail so you have to fill it out all over again… that sort of insult. That’s what it is, an insult. Terrible websites built by uncaring cowboys.

I just paid several dollars for the privilege of booking tickets that do not need to be posted and that I had to spend very many tries to get through the process; each time there was a difficulty, there was now way to return to the process except by leaving. The process was incredibly complex, involved needing to make choices I could not see, had no helper through the process, gave no indication what part of the process I was involved in, moved me through THREE different domains that had pages that looked different from each other and was generally the most uncomfortable process I have encountered in years.

Now I have made very complex purchases from dedicated or free Open Source-powered websites in the past, I have even set up an online shop or two myself and have some inkling as to what is possible and necessary. I do have to state that this particular purchase recently encountered was designed by a rude bastard who cared nothing for the people having to go through the process. we would be surprised to walk into a well-known shop that has the plumbing exposed, half-broken stock display units, dangerous wiring, etc, but we tolerate it in websites for some bizarre reason.

Whenever I encounter an online process like this, unless it is crucial I get it from them, I’d rather not reward them for their insult and look for it elsewhere, even if I have to spend an extra ten minutes of my own time to do so.

MOO Cards get it right.

From their attention to helping me find what I want, through a complex design and upload and selection processes that require no instructions at all, to fantastic delivery, communications process, perfect customer care to real love for me and my experience with them.

Get this, they quoted me free shipping erroneously, openly told me they would charge shipping later, which I assumed and agreed to anyway, made sure I saw the shipping costs and got my permission, and then they AUTOMATICALLY checked the process and decided that since one of four screens showed no shipping that they would refund me the shipping anyway.

Ordered, printed, delivered wrapped (with five discount coupons for friends) and received in 5 days, London to Sydney.

Guess who gets my custom again? And guess who I’m raving about to friends and colleagues?

zackly!

community and coding fun at WordCamp Australia, day 2

WordCamp Australia day2

After a great day at Word Camp Australia, my personal highlight of day two was definitely Harley Alexander of Baffle! inc who gave a fun and entertaining presentation on a simple but complex (yes, I just wrote that!) concept, WP_Query versus Query_posts.

The great thing for me was that he is 15, has been using WordPress since he was 12, and has several tutorials and tips on his blog and a forthcoming book, How to Be a Rockstar WordPress Designer.

His significant height belied his modest age, and his comfort and confidence with talking about coding issues made his presentation very charming. I liked that he was teaching his teachers about WordPress as well as that his teachers were confident enough to let him do so.

Once again, a committed, interested and passionate disseminator who will definitely go far if he manages to not let the attention get to his head. I look forward to reading more of his stuff as well as his book, when WP2.7 actually ships so he can complete the screen grabs.

The second great thing today was the formalising of the WordCamp Association Australia and its’ committee which I hope to support once I get this little matter of gainful employments sorted. (offers and introductions, both contract and permanent, welcome!) I have a 2 week gig till Christmas so looking to line up some work for the new year.

Saying that, it was definitely not just these few people who impressed me, it was everyone, with their own individual passions driving their creative and business ideas, who floated my boat. Thanks everyone; rom the presenters to the Twitter backchannel chatter, loved it!.

Shattered, neighbours’ late night kitchen renovations kept me up all night, going home probably. Thanks everyone! Now to go home and shave this effing ‘tache off so I can kiss my missus proper-like!

The Tribe at WordCamp Australia

WordCamp Australia, Day 1

Only about 75 people here, in a small hangar like cavern, quite appropriately called the big red box in canal street, Sydney. (Sorry, gotta complete my wordpress upgrade before I add the images!)

On the bus home, hired macbook on my lap (don’t get me started on how my MacBookPro died after a simple Safari update on Wednesday!!), reflecting on a good day at #wordcampau.

Instead of some florid exponation of how cool it feels to be here (v!) and the quality of the people attending (high!) I thought I’d riff on Matt Mullenwag whom I never met before but got a good feeling from the second I met him.

If there is anyone I would like to run my business (or organisation) or run a business I depend on, it’d be him. Calm, humble in the face of talented critics, open-minded to everything that is mentioned, charming to both the thoughtful and ignorant in equal measure, I beleive Matt is a example of a good leader (in the Seth Godin definition) of a tribe. His real passion in both wordpress.org and wordpress.com, and in the desires and aims of the people who use the tools he and his company Automattic create and drive for us is tangible.

Contrast that with the arrogant, obnoxious, controlling nature of people like Steve Ballmer and it becomes very clear who inspires and influences grass roots passion and who is intent on control and manipulation.

Good to see and truly inspiring of confidfence in the WordPress future.

On a side note, special thanks to Adam Makda at Next Byte / Rushcutters Bay who got me an excellent mac to hire at a decent price for a week while their techies at Broadway branch repair my sick Mac Book Pro. Advice on how to restore from Time Machine and even an offer of his personal mobile number in case I needed tech support during he weekend. Another truly helpful, committed and passionate person who cares about what they do.

Contact me if you want to know how easy it is to restore a disk from Time Machine in record time with a minimum of fuss.

On to day two at Word Camp Australia!

barCampSydney4, fragrantly remarkable day at U of NSW

Sydney is one of those cities that carries its own perfume, one you get a whiff of from open bus windows, moments stuck in traffic jams, or just walking down the street. It is the unmistakeable scent of gum trees, the eucalypt sweet-citrus that is as much a part of the city as the Harbour Bridge or the Opera House.

I thought about this as I got my coffee with @neilphillips the morning of barCamp Sydney 4, hosted at the Roundhouse, University of New South Wales, my partner’s alma mater, and wondered how I got to this place, something I regularly do since migrating here only a few weeks ago.

I already noted, I’m sure, how friendly and open I find this city, and it was very evident at BarCamp, where even passionate and aggressive debate was accompanied by true camaraderie and mutual respect. This was my first barCamp, 160 people concentrated in a strangely cat-litter scented music/meeting venue, and I am definitely going to the next one, and definitely presenting something having gotten over my initial shyness and wariness.

For those not in the know, barCamp is a unique type of dedicated conference focussing on web applications, open source platforms and next generation web environments, roughly speaking. I was attracted to it as it is a real User Generated Content (UGC) environment, where you show up and add your topic of interest, what you want to lead a discussion or presentation on, to a schedule board first thing in the morning, or even hijack a rebuttal space later in the day, as happened in the Roll your own / Don’t roll your own CMS debate I thoroughly enjoyed. It’s open to whomever adds their name to the wiki roll call, fantastically dynamic, and thoroughly free to boot! There is some sponsorship but corporate presentations are not permitted and, it is a participatory, not spectator environment.

I enjoyed the entire day, but had to mention some highlights. (great pictures by JJ Halans available on flickr) There are hashtags feeds at #bcs4 and #barcampsydney for those interested in the copious chatter.

The speed networking was very helpful to this new soul trying to meet like-minded people in my industry, everyone friendly and open and engaged. Then the “Why it make sense to create your own CMS” session from Tom Voirol (as well as the impassioned rebuttal from Plone and Drupal experts) and Mick Liubinskas from Pollenizer talking about focus was gratifying to hear. Journo Katherine Small’s talk on how to get media attention (hope she distributes her presentation online!) and Scott Drummond’s discussion, “WTF is a Community Manager” were well presented, inspiring and enlightening. The passions around Dave Field’s presentation on “HCI failure” showed real insight and cross-platform passion.

And that was all before lunch! (hope to post a picture here once I debug my image upload issues with WordPress). in the meantime check out these two pictures of me: http://www.flickr.com/photos/halans/3030931432/in/set-72157609079396406/ and http://www.flickr.com/photos/halans/3031460988/in/set-72157609079396406/ from JJ Halans. Yes, it is a truly frightful Movember I’m sporting. Also found a pic on ZDNet’s bootstrappr site if you’re interested.

The afternoon session contained a great talk about the OLPC project from Pia Waugh and what is in the damned thing, both hardware and software, as well as availability and upcoming deployments in Australia. Calling it a collaboration and education tool is about right. There was show-stopping mind-hacking session, A.K.A hypnotism, from Melinda Hall @headwellred that, among other things, showed us that it doesn’t have to be digital to be both fascinating and powerful. Nic Hodges led an interesting talk about idea generation and as the late afternoon fast approached, we wound up with an open discussion on how to battle the government’s desire to implement an unworkable, expensive, ill-considered blanket content filter across all Australian ISPs. It sounds like there is now a URL: banthisurl.com and some real activity around it. It was discussed that talking about #nocleanfeed wasn’t helping and we need to speak to non-techie people about it, not the “preaching to the converted” we now have.

So now it’s back to networking and job-hunting, looking for dynamic companies who might be interested in, in conversations about strategy, User centred design, end-to-end iterative project planning and management, future-focussed website creation and good places to have coffee. Hope to see some of you at WordCamp Sydney at the end of the month and please try to remember I am fundraising for Movember, raising awareness about men’s health issues like Prostate cancer and Depression, so your generous donation will be very appreciated and help justify me having to grow this ludicrous ‘tash.

Now off for a cycle round Sydney Park to clear my head and recirculate the blood round these laptop bearing knees.

My First STUB

Had a lovely social in The Beresford Hotel in Sydney Wed night, thanks to a tip-off from the lads at Happener, with some charming ad interesting bods. I really love this friendly city and the open warm connections it is possible to make here. Anyway, the group is called a STUB, is for Sydney twitterers and is a great way to place-a-face with the people we exchange messages with through Twitter on a daily basis. if you’re in Sydney, and you tweet, consider following @STUB, who also have a site with more info.

Read about it from ShiftedPixel‘s blog with pics included.

UX minds, futurists, start-up supporters, coders and recruiters, social networking tarts and generally switched on and locked-in people, not to mention a gerat discussion about fancy-shmancy Italian cooking. Thanks, mish!

Through the STUB (Sydney Twitter Underground Brigade BTW) I found out about BarCamp Sydney and am talking about Wordcamp Australia and hope to attend another webby meet shortly. There is plenty to get stuck into here but the next week will be catching up on exiting remote work for London, a new office space in Surry Hills, clearing out the garden (who thought planting bamboo was a good idea? 6ft in 2 weeks! ick!), follow up meetings with a few agencies and hopefully a steak ‘n’ beer with some mates, and a Laksa with my lovely (thanks for the recommendation Nick).

Now where’s that cat collar??? Mrow?

Strange fruit

Nothing posted for months and now two in one week. Deluge!

I wanted to post about the strange fruit I noticed in the park across the road from me, on my way back from the grocers something glinty caught my eye.

Strange fruit dangling from a fig tree

Can you see what it is yet? let me get closer:

something glinty dangling from the fig tree in Camperdown Rest Park, Newtown

I know you know what it is, let me zoom in a bit….

Strange friuit indeed

Someone got busy after the pubs shut! I love these guerrilla artists!